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ACCPAC CRM is an integrated sales, marketing, customer support
and call center automation solution. ACCPAC CRM is completely
Internet and WAP enabled, providing users access anytime, anywhere
via a Web browser or wireless device, such as a PocketPC or WAP
enabled mobile phone. ACCPAC CRM integrates with ACCPAC Advantage
Series 5.0 and Pro Series 7.1
"out-of-the-box" providing authorized ACCPAC CRM users efficient access
to vital customer, partner and related transactional data.
Full integration to other business-critical solutions you use every date,
such as Microsoft Outlook and Lotus Notes, as well as proprietary systems
ensure that CRM is a complete portal to all the data and applications you
count on to help you manage your business.
CRM And The Customer Experience
In today’s highly competitive global marketplace, customer loyalty is a key
element of business success. Businesses looking to increase profitability
must focus on increasing customer satisfaction and retention while reducing
unnecessary expenses.
The challenge lies in building and retaining customer loyalty in the modern
economy, where shopping around has never been so fast and easy. The Internet
allows companies to keep customers more informed, resulting in increased
expectation levels, making it far more difficult to keep them loyal. Previously,
companies with deep pockets held a decisive business advantage with the ability
to reach more people at greater distances, and at reduced costs. The Internet
and other dramatic technological breakthroughs have created opportunities for
small and mid-market businesses to reach out to those same prospects. Companies
today must find creative ways to increase customer satisfaction, and the value
of the relationship they provide to the client without increasing costs.
Truly customer-centric organizations attempt to ensure that customers have a
consistent, satisfying, and personalized experience when interacting with the
organization. Regardless of whether they are dealing with representatives from
sales, customer care, support, or how they choose to interact with you- face-to-face,
by phone, or online through the web or email. Further complicating this business
practice is that the tremendous information gathered by modern organizations is
scattered across multiple databases in different internal functional organizations
such as marketing, customer support, sales, accounting and operations. As a result,
most organizations have large quantities of information gathered, but its value is
only minimally realized because employees don’t have access to all the information
needed to provide superior service. ACCPAC CRM, part of the ACCPAC suite of end-to-end
e-business management solutions, provides small and medium sized businesses a single
portal to all customer information in a single place, while making the information
easily accessible to everyone who requires access from the desktop, the Internet,
or wireless device. ACCPAC CRM ensures that customers will have a personalized,
consistent, and satisfying experience in every contact they have with the company-regardless
of where they touch the company or what means of communication they use.
The result is increased customer satisfaction, loyalty and dramatic increases in organizational
efficiency, resulting in higher revenues and lower costs.
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We create IT solutions by integrating the "Best-of-Breed"
products in the market and delivering them to the end user
via an extensive network of trained and certified channel
partners in the region.
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As one of the major Microsoft Business Solutions Center in the region,
we specialize in supporting Microsoft ERP solutions, Dynamics AX and
Dynamics NAV, with a profound knowledge of the products, the industries
and project management.
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We focus on providing a wide array of professional services, from up-front consulting
to determining what software you need, to assisting with the installation and setup
of the software, training your staff to use it, and supporting them with expert
technical assistance.
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