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SGPRO Gold Premium Uplift support plan is suitable for customers who have joined our SGPRO Gold support plan but need to upgrade the service level and the support plan to 7x24 support to further minimize the download time of mission critical system.
- 3 named callers
- 7x24 support, except the following:
- Typhoon Signal No.8 or above hoisted
- Black Rainstorm Warning signal hoisted
- Typically 30 minutes response and 2 hours on-site after engagement
- Typically 30 minutes response and 4 hours on-site after engagement
- Typically 2 hours response and 4 hours on-site after engagement
1 Year (The commencing date of this plan will date back to the commencing date of SGPGold)
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We create IT solutions by integrating the "Best-of-Breed"
products in the market and delivering them to the end user
via an extensive network of trained and certified channel
partners in the region.
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As one of the major Microsoft Business Solutions Center in the region,
we specialize in supporting Microsoft ERP solutions, Dynamics AX and
Dynamics NAV, with a profound knowledge of the products, the industries
and project management.
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We focus on providing a wide array of professional services, from up-front consulting
to determining what software you need, to assisting with the installation and setup
of the software, training your staff to use it, and supporting them with expert
technical assistance.
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