Tuesday, January 06, 2009
SGPRO GOLD Premium Uplift
 
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SGPRO Support
SGPRO Gold 20/40
SGPRO Gold
SGPRO GOLD Premium Uplift
SGPRO Remote 8X5
SGPRO Remote 7X24
SGPRO Silver
SGPRO Swap
SGPRO Swap Premium
   
SGPRO Gold Premium Uplift support plan is suitable for customers who have joined our SGPRO Gold support plan but need to upgrade the service level and the support plan to 7x24 support to further minimize the download time of mission critical system.

SGPRO Gold Premium Uplift support plan deliverables includes:
  • Upgrade SGPRO Gold support plan to
        - 3 named callers
        - 7x24 support, except the following:
    • Typhoon Signal No.8 or above hoisted
    • Black Rainstorm Warning signal hoisted
        - Reduce response time
    • Urgent: Typically 30 minutes response and 2 hours on-site after engagement
    • Critical: Typically 30 minutes response and 4 hours on-site after engagement
    • Non-critical: Typically 2 hours response and 4 hours on-site after engagement
Duration: 1 Year (The commencing date of this plan will date back to the commencing date of SGPGold)
 
 
ACW distribution:
We create IT solutions by integrating the "Best-of-Breed" products in the market and delivering them to the end user via an extensive network of trained and certified channel partners in the region.
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ACW solutions:
As one of the major Microsoft Business Solutions Center in the region, we specialize in supporting Microsoft ERP solutions, Dynamics AX and Dynamics NAV, with a profound knowledge of the products, the industries and project management.
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ACW services:
We focus on providing a wide array of professional services, from up-front consulting to determining what software you need, to assisting with the installation and setup of the software, training your staff to use it, and supporting them with expert technical assistance.
 
   
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