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SGPRO Gold support plan is suitable for customers who are looking for technical experts to troubleshoot problems in order to minimize the download time of mission critical system. It provides on-going support to help customers solving specialized problems.
- 2 named callers
- Unlimited hotline and e-mail support
- Access to dedicated hotline and email address to contact our technical support professional
- 1 Site inspection before the commencing of this support plan
- Troubleshoot and recommend corrective action over the phone and via e-mail
- On-site diagnostic and carry out corrective action when needed
- All service calls must be related to the products or site covered by this support plan
- A case number will be assigned to each incident for easy tracking
- Incident history will be stored in database until the expiry of this support plan
- Can purchase SGPPRO Gold Premium Uplift to upgrade support plan to 7x24 support
- Only 50% of service hours can be carried forward to next year's contract
- We will charge minimum 2 hours per on-site call and charge on-site service performed in ½ hour unit
: Typically 2 hours response and 4 hours on-site after engagement within service hours
: Typically 4 hours response and 4 hours on-site after engagement within service hours
: Typically 4 hours response and next business day on-site after engagement within service hours
Mon - Fri, 9:30 - 17:30 except the following:
- Hong Kong public holidays
- Typhoon Signal No.8 or above hoisted
- Black Rainstorm Warning signal hoisted
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We create IT solutions by integrating the "Best-of-Breed"
products in the market and delivering them to the end user
via an extensive network of trained and certified channel
partners in the region.
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As one of the major Microsoft Business Solutions Center in the region,
we specialize in supporting Microsoft ERP solutions, Dynamics AX and
Dynamics NAV, with a profound knowledge of the products, the industries
and project management.
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We focus on providing a wide array of professional services, from up-front consulting
to determining what software you need, to assisting with the installation and setup
of the software, training your staff to use it, and supporting them with expert
technical assistance.
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